FAQ

Creating an account at Sun Palace Casino is quick and straightforward. Visit our homepage and click the 'Sign Up' or 'Register' button prominently displayed at the top of the screen. You'll need to complete a registration form with personal details including your name, date of birth, email address, and preferred contact information. Choose a unique username and secure password for your account. After reviewing and accepting our terms and conditions, verify your email address through the confirmation link we send. Once verified, your account is active and ready for deposits. The entire process typically takes less than five minutes, and our security protocols ensure your personal information remains protected. If you encounter any issues during registration, our customer support team is available 24/7 to assist you.

Sun Palace Casino provides several generous welcome offers for new players. Our premium 400% Welcome Bonus (code: 400BONUS) gives you a 400% match up to $500 on your first deposit (minimum $20), perfect for slots, keno, and scratch cards with a 50x wagering requirement. For table game enthusiasts, our 150% Welcome Bonus (code: 150BONUS) offers up to $10,000 with a 40x wagering requirement. We also feature a tiered welcome package divided into four deposits (codes: SP250, SP300, SP350, SP400), providing up to $6,000 in bonus funds with a 45x wagering requirement. Each deposit starts at $25, and you must complete one level before claiming the next. These bonuses give you extra playing power to explore our extensive game library while maximizing your chances of winning. Remember to enter the appropriate bonus code when making your qualifying deposit.

Sun Palace Casino offers numerous secure payment options to accommodate players' preferences. For deposits, you can use major credit cards including Visa and MasterCard, which process instantly. E-wallet options include Neteller and Skrill, providing quick and convenient transactions. We also accept MST GiftCards, ClickandBuy, and InstaDebit for immediate funding. For players preferring traditional methods, we accept Money Orders and ACH transfers. When withdrawing winnings, you can use most of the same methods, including e-wallets, ACH, and check options (via mail or courier). Processing times vary by method—e-wallets typically process within 24-48 hours, while checks may take 7-14 business days to reach you. All transactions are protected by advanced encryption technology to ensure your financial information remains secure. We exclusively use USD as our operating currency.

Yes, Sun Palace Casino offers exciting no deposit bonuses for new players looking to try our games without making an initial investment. Currently, we offer a $20 Free Cash bonus (code: 20FREECASH) with a 70x wagering requirement and a maximum cashout of $50. Alternatively, you can claim 20 Free Spins (code: 20FREESPINS) on select slot games, also with a 70x wagering requirement and $50 maximum cashout. These no deposit bonuses allow you to experience our gaming platform risk-free while still having the opportunity to win real money. To claim either bonus, simply create a new account, navigate to the cashier section, and enter the appropriate bonus code. Remember that these offers are available only to first-time players, with a limit of one bonus per household/IP address. Always check our promotions page for the latest no deposit offers.

Sun Palace Casino prioritizes fair gaming through multiple rigorous measures. Our platform is powered by Real Time Gaming (RTG), a respected software provider known for reliable and transparent gaming solutions. All our games utilize certified Random Number Generators (RNGs) that undergo regular testing by independent auditing firms to verify true randomness and fair outcomes. These RNGs ensure that game results are completely unpredictable and cannot be manipulated by either the casino or players. We maintain detailed game return-to-player (RTP) percentages that are regularly reviewed and published. Additionally, we implement strict internal controls and security protocols to prevent any potential tampering with game systems. Our commitment to fair play extends to our bonus terms, which are clearly stated and consistently applied. As a regulated operation, we adhere to industry standards and best practices for fair gaming, giving our players confidence that they're participating in honest games with legitimate winning opportunities.

Sun Palace Casino offers comprehensive customer support to ensure all player questions and concerns are addressed promptly. Our dedicated support team is available 24 hours a day, 7 days a week, 365 days a year through multiple channels. For immediate assistance, you can reach us via our toll-free phone number at 1-888-673-2523, where our knowledgeable representatives can help with account inquiries, technical issues, or bonus questions. Email support is available at support@sunpalacecasino.eu, with responses typically provided within 24 hours. We pride ourselves on employing professional, courteous staff who are thoroughly trained in all aspects of our casino operations. Our team can assist with payment processing, game rules, account verification, and any other casino-related matters. For common questions, this FAQ section covers many topics, but we always encourage players to contact us directly if they need personalized assistance. We value player feedback and continuously work to improve our support services based on your suggestions.